OVERVIEW
This website is operated by Sempertex Nordic. Throughout the site, the terms “we”, “us” and “our” refer to Sempertex Nordic. Sempertex Nordic offers this website, including all information, tools and Services available from this site to you, the user, conditioned upon your acceptance of all terms, conditions, policies and notices stated here.

By visiting our site and/ or purchasing something from us, you engage in our “Service” and agree to be bound by the following terms and conditions (“Terms of Service”, “Terms”), including those additional terms and conditions and policies referenced herein and/or available by hyperlink. These Terms of Service apply to all users of the site, including without limitation users who are browsers, vendors, customers, merchants, and/ or contributors of content.

Please read these Terms of Service carefully before accessing or using our website. By accessing or using any part of the site, you agree to be bound by these Terms of Service. If you do not agree to all the terms and conditions of this agreement, then you may not access the website or use any Services. If these Terms of Service are considered an offer, acceptance is expressly limited to these Terms of Service.

Any new features or tools which are added to the current store shall also be subject to the Terms of Service. You can review the most current version of the Terms of Service at any time on this page. We reserve the right to update, change or replace any part of these Terms of Service by posting updates and/or changes to our website. It is your responsibility to check this page periodically for changes. Your continued use of or access to the website following the posting of any changes constitutes acceptance of those changes.

Our store is hosted on Shopify Inc. They provide us with the online e-commerce platform that allows us to sell our products and Services to you.

SECTION 1 - ONLINE STORE TERMS
By agreeing to these Terms of Service, you represent that you are at least the age of majority in your state or province of residence, or that you are the age of majority in your state or province of residence and you have given us your consent to allow any of your minor dependents to use this site.
You may not use our products for any illegal or unauthorized purpose nor may you, in the use of the Service, violate any laws in your jurisdiction (including but not limited to copyright laws).
You must not transmit any worms or viruses or any code of a destructive nature.
A breach or violation of any of the Terms will result in an immediate termination of your Services.

SECTION 2 - GENERAL CONDITIONS
We reserve the right to refuse Service to anyone for any reason at any time.
You understand that your content (not including credit card information), may be transferred unencrypted and involve (a) transmissions over various networks; and (b) changes to conform and adapt to technical requirements of connecting networks or devices. Credit card information is always encrypted during transfer over networks.
You agree not to reproduce, duplicate, copy, sell, resell or exploit any portion of the Service, use of the Service, or access to the Service or any contact on the website through which the Service is provided, without express written permission by us.
The headings used in this agreement are included for convenience only and will not limit or otherwise affect these Terms.

SECTION 3 - ACCURACY, COMPLETENESS AND TIMELINESS OF INFORMATION
We are not responsible if information made available on this site is not accurate, complete or current. The material on this site is provided for general information only and should not be relied upon or used as the sole basis for making decisions without consulting primary, more accurate, more complete or more timely sources of information. Any reliance on the material on this site is at your own risk.
This site may contain certain historical information. Historical information, necessarily, is not current and is provided for your reference only. We reserve the right to modify the contents of this site at any time, but we have no obligation to update any information on our site. You agree that it is your responsibility to monitor changes to our site.

SECTION 4 - MODIFICATIONS TO THE SERVICE AND PRICES
Prices for our products are subject to change without notice.
We reserve the right at any time to modify or discontinue the Service (or any part or content thereof) without notice at any time.
We shall not be liable to you or to any third-party for any modification, price change, suspension or discontinuance of the Service.

SECTION 5 - PRODUCTS OR SERVICES (if applicable)
Certain products or Services may be available exclusively online through the website. These products or Services may have limited quantities and are subject to return or exchange only according to our Refund Policy: [LINK TO REFUND POLICY]
We have made every effort to display as accurately as possible the colors and images of our products that appear at the store. We cannot guarantee that your computer monitor's display of any color will be accurate.
We reserve the right, but are not obligated, to limit the sales of our products or Services to any person, geographic region or jurisdiction. We may exercise this right on a case-by-case basis. We reserve the right to limit the quantities of any products or Services that we offer. All descriptions of products or product pricing are subject to change at anytime without notice, at the sole discretion of us. We reserve the right to discontinue any product at any time. Any offer for any product or Service made on this site is void where prohibited.
We do not warrant that the quality of any products, Services, information, or other material purchased or obtained by you will meet your expectations, or that any errors in the Service will be corrected.

SECTION 6 - ACCURACY OF BILLING AND ACCOUNT INFORMATION
We reserve the right to refuse any order you place with us. We may, in our sole discretion, limit or cancel quantities purchased per person, per household or per order. These restrictions may include orders placed by or under the same customer account, the same credit card, and/or orders that use the same billing and/or shipping address. In the event that we make a change to or cancel an order, we may attempt to notify you by contacting the e‑mail and/or billing address/phone number provided at the time the order was made. We reserve the right to limit or prohibit orders that, in our sole judgment, appear to be placed by dealers, resellers or distributors.

You agree to provide current, complete and accurate purchase and account information for all purchases made at our store. You agree to promptly update your account and other information, including your email address and credit card numbers and expiration dates, so that we can complete your transactions and contact you as needed.

For more details, please review our Refund Policy: [LINK TO REFUND POLICY]

SECTION 7 - OPTIONAL TOOLS
We may provide you with access to third-party tools over which we neither monitor nor have any control nor input.
You acknowledge and agree that we provide access to such tools ”as is” and “as available” without any warranties, representations or conditions of any kind and without any endorsement. We shall have no liability whatsoever arising from or relating to your use of optional third-party tools.
Any use by you of the optional tools offered through the site is entirely at your own risk and discretion and you should ensure that you are familiar with and approve of the terms on which tools are provided by the relevant third-party provider(s).
We may also, in the future, offer new Services and/or features through the website (including the release of new tools and resources). Such new features and/or Services shall also be subject to these Terms of Service.

SECTION 8 - THIRD-PARTY LINKS
Certain content, products and Services available via our Service may include materials from third-parties.
Third-party links on this site may direct you to third-party websites that are not affiliated with us. We are not responsible for examining or evaluating the content or accuracy and we do not warrant and will not have any liability or responsibility for any third-party materials or websites, or for any other materials, products, or Services of third-parties.
We are not liable for any harm or damages related to the purchase or use of goods, Services, resources, content, or any other transactions made in connection with any third-party websites. Please review carefully the third-party's policies and practices and make sure you understand them before you engage in any transaction. Complaints, claims, concerns, or questions regarding third-party products should be directed to the third-party.

SECTION 9 - USER COMMENTS, FEEDBACK AND OTHER SUBMISSIONS
If, at our request, you send certain specific submissions (for example contest entries) or without a request from us, you send creative ideas, suggestions, proposals, plans, or other materials, whether online, by email, by postal mail, or otherwise (collectively, 'comments'), you agree that we may, at any time, without restriction, edit, copy, publish, distribute, translate and otherwise use in any medium any comments that you forward to us. We are and shall be under no obligation (1) to maintain any comments in confidence; (2) to pay compensation for any comments; or (3) to respond to any comments.
We may, but have no obligation to, monitor, edit or remove content that we determine in our sole discretion to be unlawful, offensive, threatening, libelous, defamatory, pornographic, obscene or otherwise objectionable or violates any party’s intellectual property or these Terms of Service.
You agree that your comments will not violate any right of any third-party, including copyright, trademark, privacy, personality or other personal or proprietary right. You further agree that your comments will not contain libelous or otherwise unlawful, abusive or obscene material, or contain any computer virus or other malware that could in any way affect the operation of the Service or any related website. You may not use a false e‑mail address, pretend to be someone other than yourself, or otherwise mislead us or third-parties as to the origin of any comments. You are solely responsible for any comments you make and their accuracy. We take no responsibility and assume no liability for any comments posted by you or any third-party.

SECTION 10 - PERSONAL INFORMATION
Your submission of personal information through the store is governed by our Privacy Policy, which can be viewed here: [LINK TO PRIVACY POLICY]

SECTION 11 - ERRORS, INACCURACIES AND OMISSIONS
Occasionally there may be information on our site or in the Service that contains typographical errors, inaccuracies or omissions that may relate to product descriptions, pricing, promotions, offers, product shipping charges, transit times and availability. We reserve the right to correct any errors, inaccuracies or omissions, and to change or update information or cancel orders if any information in the Service or on any related website is inaccurate at any time without prior notice (including after you have submitted your order).
We undertake no obligation to update, amend or clarify information in the Service or on any related website, including without limitation, pricing information, except as required by law. No specified update or refresh date applied in the Service or on any related website, should be taken to indicate that all information in the Service or on any related website has been modified or updated.

SECTION 12 - PROHIBITED USES
In addition to other prohibitions as set forth in the Terms of Service, you are prohibited from using the site or its content: (a) for any unlawful purpose; (b) to solicit others to perform or participate in any unlawful acts; (c) to violate any international, federal, provincial or state regulations, rules, laws, or local ordinances; (d) to infringe upon or violate our intellectual property rights or the intellectual property rights of others; (e) to harass, abuse, insult, harm, defame, slander, disparage, intimidate, or discriminate based on gender, sexual orientation, religion, ethnicity, race, age, national origin, or disability; (f) to submit false or misleading information; (g) to upload or transmit viruses or any other type of malicious code that will or may be used in any way that will affect the functionality or operation of the Service or of any related website, other websites, or the Internet; (h) to collect or track the personal information of others; (i) to spam, phish, pharm, pretext, spider, crawl, or scrape; (j) for any obscene or immoral purpose; or (k) to interfere with or circumvent the security features of the Service or any related website, other websites, or the Internet. We reserve the right to terminate your use of the Service or any related website for violating any of the prohibited uses.

SECTION 13 - DISCLAIMER OF WARRANTIES; LIMITATION OF LIABILITY
We do not guarantee, represent or warrant that your use of our Service will be uninterrupted, timely, secure or error-free.
We do not warrant that the results that may be obtained from the use of the Service will be accurate or reliable.
You agree that from time to time we may remove the Service for indefinite periods of time or cancel the Service at any time, without notice to you.
You expressly agree that your use of, or inability to use, the Service is at your sole risk. The Service and all products and Services delivered to you through the Service are (except as expressly stated by us) provided 'as is' and 'as available' for your use, without any representation, warranties or conditions of any kind, either express or implied, including all implied warranties or conditions of merchantability, merchantable quality, fitness for a particular purpose, durability, title, and non-infringement.
In no case shall Sempertex Nordic, our directors, officers, employees, affiliates, agents, contractors, interns, suppliers, Service providers or licensors be liable for any injury, loss, claim, or any direct, indirect, incidental, punitive, special, or consequential damages of any kind, including, without limitation lost profits, lost revenue, lost savings, loss of data, replacement costs, or any similar damages, whether based in contract, tort (including negligence), strict liability or otherwise, arising from your use of any of the Service or any products procured using the Service, or for any other claim related in any way to your use of the Service or any product, including, but not limited to, any errors or omissions in any content, or any loss or damage of any kind incurred as a result of the use of the Service or any content (or product) posted, transmitted, or otherwise made available via the Service, even if advised of their possibility. Because some states or jurisdictions do not allow the exclusion or the limitation of liability for consequential or incidental damages, in such states or jurisdictions, our liability shall be limited to the maximum extent permitted by law.

SECTION 14 - INDEMNIFICATION
You agree to indemnify, defend and hold harmless Sempertex Nordic and our parent, subsidiaries, affiliates, partners, officers, directors, agents, contractors, licensors, Service providers, subcontractors, suppliers, interns and employees, harmless from any claim or demand, including reasonable attorneys’ fees, made by any third-party due to or arising out of your breach of these Terms of Service or the documents they incorporate by reference, or your violation of any law or the rights of a third-party.

SECTION 15 - SEVERABILITY
In the event that any provision of these Terms of Service is determined to be unlawful, void or unenforceable, such provision shall nonetheless be enforceable to the fullest extent permitted by applicable law, and the unenforceable portion shall be deemed to be severed from these Terms of Service, such determination shall not affect the validity and enforceability of any other remaining provisions.

SECTION 16 - TERMINATION
The obligations and liabilities of the parties incurred prior to the termination date shall survive the termination of this agreement for all purposes.
These Terms of Service are effective unless and until terminated by either you or us. You may terminate these Terms of Service at any time by notifying us that you no longer wish to use our Services, or when you cease using our site.
If in our sole judgment you fail, or we suspect that you have failed, to comply with any term or provision of these Terms of Service, we also may terminate this agreement at any time without notice and you will remain liable for all amounts due up to and including the date of termination; and/or accordingly may deny you access to our Services (or any part thereof).

SECTION 17 - ENTIRE AGREEMENT
The failure of us to exercise or enforce any right or provision of these Terms of Service shall not constitute a waiver of such right or provision.
These Terms of Service and any policies or operating rules posted by us on this site or in respect to the Service constitutes the entire agreement and understanding between you and us and governs your use of the Service, superseding any prior or contemporaneous agreements, communications and proposals, whether oral or written, between you and us (including, but not limited to, any prior versions of the Terms of Service).
Any ambiguities in the interpretation of these Terms of Service shall not be construed against the drafting party.

SECTION 18 - GOVERNING LAW
These Terms of Service and any separate agreements whereby we provide you Services shall be governed by and construed in accordance with the laws of Norway.

SECTION 19 - CHANGES TO TERMS OF SERVICE
You can review the most current version of the Terms of Service at any time at this page.
We reserve the right, at our sole discretion, to update, change or replace any part of these Terms of Service by posting updates and changes to our website. It is your responsibility to check our website periodically for changes. Your continued use of or access to our website or the Service following the posting of any changes to these Terms of Service constitutes acceptance of those changes.

SECTION 20 - CONTACT INFORMATION
Questions about the Terms of Service should be sent to us at sales@sempertexnordic.com.
Our contact information is posted below:
[INSERT TRADING NAME]
sales@sempertexnordic.com
[INSERT BUSINESS ADDRESS]
[INSERT BUSINESS PHONE NUMBER]
[INSERT BUSINESS REGISTRATION NUMBER]
[INSERT VAT NUMBER] 

GENERAL TERMS AND CONDITIONS - SEMPERTEX NORDIC

Introduction

These General Terms and Conditions govern the relationship between Sempertex Nordic (hereinafter "we", "us", "our", or "Sempertex Nordic") and our customers. By accessing our website, placing an order, or engaging with our services, you acknowledge that you have read, understood, and agree to be bound by these terms.

Article 1 - Definitions and Applicability

In these conditions:

Customer: every natural person or legal person who is registered with the trade register or any natural person who does not act in the exercise of a profession or business and who enters into a distance contract with the entrepreneur; Day: calendar day; Entrepreneur: Sempertex Nordic / Scandinavian Moods established at Martin Lingesvei 25, Fornebu, Norway with VAT identification number 915601081, hereinafter referred to as Sempertex Nordic; Agreement: every agreement that is entered into between the entrepreneur and the customer, directly or remotely, any change thereto or addition thereto, as well as all legal acts in preparation and in execution of that agreement; Product: any item offered, delivered or delivered by the entrepreneur on the basis of the agreement or on the basis of traffic conceptions the equivalent product; Conditions: these general conditions. These conditions apply to every offer, quotation and agreement between the entrepreneur and a customer, insofar as the parties have not expressly deviated from these conditions in writing.

The applicability of any purchase or other conditions of the customer is explicitly rejected.

If one or more stipulations in these terms and conditions at any time wholly or partially become null and void or destroyed, then the remainder in these conditions remain fully applicable. Entrepreneur and customer will then enter into consultation in order to agree on new provisions to replace the void or void provisions, whereby the purpose of the original provisions will be taken into account as far as possible.

If there is a lack of clarity regarding the interpretation of one or more provisions of these conditions, then the explanation must take place according to the spirit of these provisions.

If a situation arises between the parties that is not regulated in these conditions, this situation must be assessed in the spirit of these conditions.

If the entrepreneur does not always demand strict compliance with these conditions, this does not mean that the provisions thereof do not apply, or that the entrepreneur would in any way lose the right to demand strict compliance with these conditions in other cases.

Article 2 - The Offer

Every offer from the entrepreneur on the website is without obligation.

Obvious mistakes or errors in the offer do not bind the entrepreneur.

Each offer contains such information that it is clear to the customer what rights and obligations are attached to the acceptance of the offer. This concerns in particular:

the price excluding taxes, unless otherwise agreed; the possible costs of delivery; the way in which the contract will be concluded and which actions are necessary for this; the method of payment, delivery or execution of the agreement; the period for accepting the offer or the period for adhering to the price.

Article 3 - Offers & Catalogs

An offer expires if the product to which the offer relates is no longer available in the meantime.

A requested quote is valid 7 days after it is issued by the entrepreneur. Within 1 working day after the order confirmation has been received by the entrepreneur, the request will be placed on order.

Images, size and weight specifications, etc. which the entrepreneur provides in catalogs or otherwise, are not binding for him and are exclusively intended to give a representation of the offered article. Deviations in whatever form do not give the customer the right to refuse the goods, to omit payment or to demand compensation. Transmission of catalogs and/or price lists does not oblige the entrepreneur to delivery and remain his property.

Article 4 - The Contract

Subject to the provisions of paragraph 2, the agreement is concluded at the moment of acceptance by the buyer of the offer and the fulfillment of the corresponding conditions.

If the buyer has accepted the offer electronically, the entrepreneur will immediately confirm electronically the receipt of the acceptance of the offer.

If the agreement is concluded electronically, the entrepreneur will take appropriate technical and organizational measures to secure the electronic transfer of data and he will ensure a secure web environment. If the customer can pay electronically, the entrepreneur will observe appropriate security measures.

The entrepreneur can - within legal frameworks - inform whether the customer can meet his payment obligations, as well as all those facts and factors that are important for a responsible conclusion of the distance contract. If, on the basis of this investigation, the entrepreneur has good reasons not to enter into the agreement, he is entitled to refuse an order or request or to attach special conditions to the execution.

Each agreement is entered into under the suspensive condition of sufficient availability of the products and/or services concerned.

Article 5 - Price

During the period mentioned in the offer, the prices of the offered products and/or services will not be increased, except for price changes due to changes in VAT rates.

The prices mentioned on the website products or services are exclusive of applicable VAT. The prices of products or services mentioned in the quotation are also exclusive of VAT. Price increases are permitted and will be made known on the webshop www.sempertexnordic.com

General personal discounts cannot be combined with discounts already given in the article.

Article 6 - Payment & Damage Clause

Payment must be made to confirm the order. The goods are only sent after receipt of payment, unless otherwise agreed in writing.

If agreed in writing, the amounts owed by the buyer within 7 days after placing an order must be paid on the account number specified by the entrepreneur.

The entrepreneur is entitled to set a maximum to the total amount of the monthly installment payment of paragraph 2 of this article.

Entrepreneur has the right to execute a credit check in advance. If a negative judgment follows from this, the entrepreneur is entitled to demand advance payment from the customer, failing which the entrepreneur will not proceed to delivery. The delivery time will start with such a prepayment from the moment the payment is received at Sempertex Nordic.

If the payment term is exceeded, the entrepreneur is entitled to charge a default interest of 1.5% per month on the outstanding amount, unless the statutory interest is higher, in which case the statutory interest is due. The interest on the due and payable amount will be calculated from the invoice date of the outstanding amount, legally and without notice of default. If the customer is in default to pay, the entrepreneur is not obliged to further delivery and he can decide to dissolve the agreement and claim damages. Collection costs and return costs are for the account of the customer. The customer is never entitled to set off the amount owed by him to the entrepreneur.

Objections against the height of an invoice do not suspend the payment obligation.

The customer has the duty to report inaccuracies in provided or stated payment details to the entrepreneur without delay.

The customer who fails to pay an invoice on the due date expressly undertakes that the invoice amount will be increased by an interest of 15% and this with a minimum of 40 €, without reminder. This does not include any court costs or collection agency costs, these are also at the expense of the customer.

Article 7 - Retention of Title

All goods delivered by the entrepreneur in the context of the agreement remain the property of the entrepreneur until the customer has fulfilled all obligations arising from the contract(s) entered into with the entrepreneur, including the purchase price, any surcharges, interest due under these conditions or the agreement taxes, costs and damages.

Goods delivered by the entrepreneur that fall under the retention of title pursuant to paragraph 1 may not be resold and may never be used as a means of payment. The customer is not authorized to pledge the goods falling under the retention of title or to encumber them in any other way.

The customer must always do everything that can reasonably be expected of him to secure the proprietary rights of the entrepreneur.

If third parties seize goods delivered under retention of title or wish to establish or assert rights thereon, then the customer is obliged to immediately inform entrepreneur.

In the event that the entrepreneur wishes to exercise his property rights referred to in this article, the buyer gives unconditional and irrevocable consent to the entrepreneur and third parties to be appointed by the entrepreneur to enter all those places where the properties of the entrepreneur are located and those items returned to take.

Article 8 - Delivery and Execution

The entrepreneur will take the necessary care when receiving and executing orders for products.

The place of delivery is the address that the customer has made known to the company.

With due observance of the provisions in article 2 of these general terms and conditions, the entrepreneur will deliver accepted orders with due speed. If the delivery is delayed, or if an order can not or only partially be executed, the customer will receive this as soon as possible after he has placed the order. In that case, the customer has the right to dissolve the agreement without any costs.

In the event of dissolution in accordance with the previous paragraph, the entrepreneur will refund the amount that the customer has already paid in advance as soon as possible but no later than 14 days after dissolution.

The risk of damage and/or loss of products rests with the trader up to the moment of delivery at the address in accordance with the address in paragraph 2, unless expressly agreed otherwise.

All offers and delivery times are entirely without obligation. Although the agreed delivery times will be taken into account as much as possible, any liability on the part of the entrepreneur due to non-delivery or delayed delivery is excluded.

Exceeding the delivery time does not release the customer from his obligations.

Article 9 - Complaints and Right of Withdrawal

The customer is obliged to inspect the delivered goods for defects immediately at the moment the products are made available to him. The customer should then examine whether quality and/or quantity corresponds with what has been agreed.

When purchasing products, the customer has the option to terminate the contract without giving any reason within 14 days. This period commences on the day following receipt of the product by the customer or a representative designated by the buyer and made known to the entrepreneur.

During this period the customer will handle the product and unopened packaging carefully. If the customer uses his right of withdrawal, he will return the product with all accessories and in the original and unopened packaging to the entrepreneur. The return shipment must be sent carriage paid to the entrepreneur within 14 days after receipt of the goods.

If a defect is reported later, the customer will no longer be entitled to repair, replacement or compensation.

If the customer complains in time, this does not suspend his payment obligation. The customer will in that case also be obliged to purchase and pay for any other ordered products.

Article 9.a - Returns

Returns are possible if you report a return within 5 days after receipt of the goods and when stating the invoice number.

Goods must be returned to us within 14 days. (Latex balloons within 7 days)

You are responsible for the costs of the return shipment. Returns are also at your own risk, we take no responsibility for lost returns.

Our return conditions are:

The goods may not be damaged and must be returned in their original packaging. Balloons must be in unopened, original packaging and must not have been inflated. We don't trade helium tanks We do not exchange products with discounts, products from the bargain corner/sales/promotions.

Article 10 - Conformity and Manufacturer's Warranty

The entrepreneur warrants that the products and/or services comply with the agreement, the specifications stated in the offer, the reasonable requirements of soundness and/or usability and the legal provisions existing on the date of the conclusion of the agreement and/or government regulations.

Sempertex balloons are compliant with all necessary safety certificates.

Article 11 - Liability

The entrepreneur is in no case liable for visible and invisible defects of the goods delivered by him, nor for the resulting direct or indirect material or physical damage to the customer or third parties. Entrepreneur is not liable for damage of whatever nature, caused by the fact that the entrepreneur has assumed incorrect and/or incomplete information provided by or on behalf of the buyer.

Article 12 - Force Majeure

The entrepreneur is not obliged to fulfill any obligation towards the customer if he is prevented from doing so as a result of a circumstance that is not due to fault and not under the law, a legal act or generally accepted for his account.

Force majeure means in these general terms and conditions, in addition to what is understood in the law and jurisprudence, all external causes, foreseen and not foreseen, on which the entrepreneur can not exercise influence, but as a result of which the entrepreneur is unable to fulfill his obligations. The entrepreneur also has the right to invoke force majeure if the circumstance that prevents (further) performance of the contract occurs after the entrepreneur should have fulfilled his obligation.

During the period that the force majeure continues, the Entrepreneur can suspend the obligations under the agreement. If this period lasts longer than two months, then each of the parties is entitled to dissolve the agreement without any obligation to compensate the other party for damage.

Insofar as the entrepreneur has at the time of the occurrence of force majeure partially fulfilled his obligations under the agreement or will be able to fulfill them, and the part to be respectively vested is due, the entrepreneur is entitled to the part already fulfilled or to be fulfilled to be invoiced separately. The customer is obliged to pay this invoice as if it were a separate agreement.

Article 13 - Complaints

Complaints about the execution of the contract must be submitted to the entrepreneur within 5 days after receipt of the goods, fully and clearly described.

Complaints submitted to the entrepreneur will be answered within a period of 14 days from the date of receipt. If a complaint requires a foreseeable longer processing time, the entrepreneur will respond within the period of 14 days with a notice of receipt and an indication when the customer can expect a more detailed answer.

Article 14 - Applicable Law and Disputes

Only Norwegian law applies to agreements between the entrepreneur and the customer to which these conditions apply, even if an obligation is fully or partially implemented abroad. The applicability of the Vienna Sales Convention is excluded.

All disputes arising from offers or agreements, however named, will be subject to the judgment of the Court of Bærum.

The parties will first appeal to the court after they have made every effort to settle a dispute in mutual consultation.

Article 15 - Change of Conditions

The entrepreneur reserves the right to change these Terms and Conditions unilaterally.

Applicable is always the version that applied at the time of the establishment of the relevant legal relationship with the entrepreneur. The Customer is advised to regularly check the Terms and Conditions for changes.